Engaging - Productive - Committed Workplaces


20Chairs helps clients provide workplaces where people are engaged, productive and committed.

We provide executives with systems, insights, and measurements to reimagine and strengthen the experience and satisfaction of places where people work.

Ultimately, 20Chairs increases the value of real estate investments and the companies they serve.


Office Developers, Owners & Operators

We help make smart, hyper-local amenity investments that attract and retain long-term workplace tenants.

Portraits by  Justin Winslow

Portraits by Justin Winslow


We discover the barriers to productivity and well-being.for employees, and offer solutions to foster a more engaged workforce..

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We help executives reimagine an environment and culture that will support productive, healthy, engaged employees, and fiscal growth.

People look for places where they feel like they matter. Do the people in your workplace feel that way? 

The new world of work is networked. People are looking for places to gather that are, too. 

Relationships matter – to businesses, customers, partners and coworkers. Working at home saves companies money and may help retain talent in the short term. But it doesn’t strengthen connection.

Call them your ‘team’, ‘tribe’, ‘people’, or ‘community’; it’s a gift to find where you fit.

When executives make significant investments to create a vibrant workplace without inviting the people they are designed to please to participate, money is wasted and investments fall short of their potential. By discovering what will truly be appreciated and valued, 20Chairs begins a process that simplifies how clients satisfy and retain people.

Communities are powerful. Yet the time-tested strategies that help communities evolve can be overlooked as a business solution. 20Chairs is changing that, by bringing these systems to help companies to attract, retain and sustain the most valuable - and often unrecognized - communities in their workforce.

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The 20Chairs process reveals hidden solutions that elevate satisfaction and experience. When our clients offer a distinct and valuable workplace, people engage and stay, creating prosperity and sustainability.

Creating a vibrant and welcoming environment for people to spend time in is what keeps them coming back and frames how they relate to it.
— PWC/Urban Land Institute: Emerging Trends in Real Estate, 2017

20Chairs is an allegory that illustrates how we help clients. Philosopher Bertrand Russell noticed when you put an object in the center of a room with 20 people seated around it, each person sees it differently depending on their vantage point. Each of these views are equally valid, important… and incomplete by themselves.

That’s where our engagements begin. We start by inviting people to share their workplace perspectives with us, which makes it possible for clients to more fully understand what will attract, retain and satisfy.

We don’t put all the responsibility on our clients to ‘make things better' though. We enroll groups of stakeholders that cooperate to enrich the workplace experience long after our work is done.

Why 20? In cultural anthropology when a group reaches 20 people, they either organize, or the group becomes unsustainable and disbands But that’s hard to remember. A childhood game - 20 Questions - makes it easier. We ask questions, (and make connections like this one) all the for our clients.

If we’ve sparked your curiosity, we’d like to learn more about you.


Joy Stephan

As the Founder of 20Chairs, Joy partners with clients to reveal hidden knowledge within workplace buildings that result in greater value and sustainability. Working with her first real estate client, she developed a tenant retention and sustainability strategy for one of the five largest buildings in New York City, contributing to their 2016 Building Owners & Managers Association (BOMA/NY) Pinnacle Award, 2017 BOMA/NY Earth Award and 2018 BOMA/Middle Atlantic Region TOBY Award. Since then, she has consistently helped real estate executives discover and implement innovative ways to create value while increasing satisfaction.

Joy's engagements are energizing, transformative and fun, and designed to produce measurable results. As a natural bridge builder and problem solver, she hears viewpoints with empathy and acumen to guide organizations to innovate new ways for workplace buildings to thrive.

Multiple sectors and companies have benefitted, including Fidelity Investments, the New York City Department of Education and RXR Realty. A Master of Science in Organizational Change Management from The New School for Management and Urban Policy informs her approach; she is a Syracuse University graduate and a Licensed Real Estate Salesperson in New York.

Photo by Daniella Mone

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