Attract and retain long-term, satisfied, high-value     tenants and employees.

 

20Chairs provides landlords with systems, insights, and measurements to strengthen tenant satisfaction and experience.

At the same time, we help companies build workplaces where employees are engaged and productive.

Ultimately, 20Chairs increases the value of commercial developments and the companies they serve.

 

Office Developers, Owners & Operators

We help make smart, hyper-local amenity investments that attract and retain long-term workplace tenants.

 Portraits by  Justin Winslow

Portraits by Justin Winslow

Employees

We listen to employees and find shared interests to build cost-effective programs that support productivity, engagement, and well-being.

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Companies

We help executives reimagine an environment and culture that will support productive, healthy, engaged employees, and fiscal growth.

Creating a vibrant and welcoming environment for people to spend time in is what keeps them coming back and frames how they relate to it.
— PWC/Urban Land Institute: Emerging Trends in Real Estate, 2017
 
 

20Chairs makes it possible for sustainable groups to form and grow. In cultural anthopology when a group reaches 20 people, they either organize and form a tribe, or the group becomes unsustainable.   

20Chairs is an allegory that illustrates how we help clients. Philosopher Bertrand Russell noticed when you put an object in the center of a room with 20 people seated around it, each person sees it differently depending on their vantage point. Each of these views are equally valid, important… and incomplete by themselves.

When real estate executives make capital and amenity investments without inviting the people they are designed to please to participate, money is wasted and investments fall short of their potential. By discovering what will be truly appreciated and valued, we begin a process that simplifies how clients satisfy and retain people.

 

Isn't that what we all want to hear?

We return to places that make us feel like we belong. Do the people in your workplace feel that way? 

The new world of work is networked. People are looking for places to gather that are, too. 

Connections matter – to businesses, customers, partners and coworkers. Working at home saves companies money and may help retain talent in the short term. But it doesn’t strengthen connection.

Call them your ‘team’, ‘tribe’, ‘people’, or ‘community’; it’s a gift to find where you fit.

Communities are powerful. They shape our opportunities, our choices and our world. Yet community can be overlooked as a business solution. 20Chairs is changing that. Build outs and special events are expensive; retention doesn’t have to be. Communities exist everywhere, just waiting to be discovered!

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We help clients to attract, retain and sustain their workplace community. The 20Chairs process reveals hidden pillars that elevate satisfaction and experience. When our clients offer a distinct and valuable workplace, people engage and stay, creating prosperity and sustainability.

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Joy Stephan

As the Founder of 20Chairs, Joy partners with clients to reveal hidden knowledge within workplace buildings that result in greater value and sustainability. Working with her first real estate client, she developed a tenant retention and sustainability strategy for one of the five largest buildings in New York City, contributing to their 2016 Building Owners & Managers Association (BOMA/NY) Pinnacle Award, 2017 BOMA/NY Earth Award and 2018 BOMA/Middle Atlantic Region Toby Award. Since then, she has consistently helped real estate executives discover and implement innovative ways to save money while increasing satisfaction.

Joy's engagements are energizing, transformative and fun, and designed to produce measurable results. As a natural bridge builder and problem solver, she hears viewpoints with empathy and acumen to guide organizations to innovate new ways for workplace buildings to thrive.

Multiple sectors and companies have benefitted, including Fidelity Investments, the New York City Department of Education and RXR Realty. A Master of Science in Organizational Change Management from The New School for Management and Urban Policy informs her approach; she is a Syracuse University graduate and a Licensed Real Estate Salesperson in New York.

Photo by Daniella Mone

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