How We Work & Impact We Have

We Simplify

20Chairs partnered with a landmark building to discover amenities tenants valued most. 

We learned one of the most costly amenities didn’t alleviate a significant source of frustration among building users and visitors.

20Chairs helped the client discover a different type of provider that could address these frustrations, at a lower cost. 

The shift is equipped to save the building over $500,000 a year, with opportunities to expand the partnership across the portfolio if the pilot program succeeds.

We Reimagine/ Observe/Contribute

A Fortune 100 Company was introducing the most transformative workspace changes to associates in 20 years. 

20Chairs provided insights into the employees’ current behaviors, uses, and adaptations.

Our client capitalized on what was working well, iterated quickly, and learned both the barriers and undercurrents influencing what was encouraging associates to adopt new ways of working.

20Chairs also discovered the root cause of soaring pantry expenses, which resulted in inventory changes.

We Co-Create

Our client wanted to reignite interest in their gym membership program. 

The one-size-fits-all membership didn’t accommodate employees who belonged to a full-service gym already. 

20Chairs found services they would pay for and restructured the program to meet a wider range of needs. 

The client benefitted from new revenue sources, increased participation and membership.